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ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
The solution put forward by ITIL in its third version is called the definitive media library or DML (replacing the previously named Definitive Software Library or DSL in version two). ITIL proposes that the DML can be either a physical or virtual store and there are benefits and drawbacks with either method.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
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Recent versions have aligned the naming of select control objectives to established ITSM process names. FitSM [12] is a standard for lightweight service management. It contains several parts, including e.g. auditable requirements and document templates, which are published under Creative Common licenses. Its basic process framework is in large ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
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