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Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Print/export Download as PDF; Printable version; In other projects ... Customer service training; Customer support; F. First Call Resolution; G. Gratuity; H.
Managing Knock Your Socks Off Service with Ron Zemke, AMACOM (1992) Service Wisdom: Creating and Maintaining the Customer Service Edge (with Ron Zemke), Lakewoods Pubns (1989); ISBN 0-943210-08-9; Understanding Training: Perspectives and Practices (with Fredric Margolis), Pfeiffer & Co (1989); ISBN 0-88390-226-5
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
Download as PDF; Printable version; In other projects ... Customer service; Customer service training; Customer support; D. Destination marketing organization; F.
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