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  2. Sales force management system - Wikipedia

    en.wikipedia.org/wiki/Sales_force_management_system

    Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

  3. Workflow management system - Wikipedia

    en.wikipedia.org/wiki/Workflow_management_system

    There are several international standards-setting bodies in the field of workflow management: Workflow Management Coalition [1] World Wide Web Consortium [2] Organization for the Advancement of Structured Information Standards [3] WS-BPEL 2.0 (integration-centric) and WS-BPEL4People (human task-centric), published by the OASIS Standards Body.

  4. Setpoint (control system) - Wikipedia

    en.wikipedia.org/wiki/Setpoint_(control_system)

    In cybernetics and control theory, a setpoint (SP; [1] also set point) is the desired or target value for an essential variable, or process value (PV) of a control system, [2] which may differ from the actual measured value of the variable.

  5. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    The creation of a service integration team, which acts as the single point of accountability and orchestrate multiple suppliers, is seen as an effective way of minimizing or mitigating potential multisourcing issues, and optimising the composite IT organisation. [9] A SIAM function, department or team will typically:

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The primary goal of CRM systems is integration and automation of sales, marketing, and customer support. Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single customer view, a single page for each customer that a company may have. The dashboard may provide client information, past ...

  7. Distribution (marketing) - Wikipedia

    en.wikipedia.org/wiki/Distribution_(marketing)

    Distribution is the process of making a product or service available for the consumer or business user who needs it, and a distributor is a business involved in the distribution stage of the value chain. Distribution can be done directly by the producer or service provider or by using indirect channels with distributors or intermediaries.

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