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In June 2007, the FCC formally barred the interexchange carriers from blocking conference calls. [3] FreeConferenceCall.com's business model was later indirectly regulated when the FCC enacted the Connect America Fund in 2012, ending the exemption for telephone companies in rural areas and requiring the LECs to operate like any other U.S ...
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Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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