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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
In Australia, the number 1194 was the speaking clock in all areas. The service started in 1953 by the Post Master General's Department, originally to access the talking clock on a rotary dial phone, callers would dial "B074", during the transition from a rotary dial to a DTMF based phone system, the talking clock number changed from "B074" to 1194.
ARCs monitor the signal 24 hours a day and, when necessary, alert the customer, nominated persons, police and fire services. [1] The BT Redcare Network has 99.997% reliability and is a dedicated network developed for security alarm and fire alarm signalling. It is supported by BT technology. [2]