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2. Download, install, or uninstall AOL Desktop Gold - AOL Help

   help.aol.com/articles/aol-desktop-downloading...

   1. Search your inbox for the subject line 'Get Started with AOL Desktop Gold'. 2. Open the email. 3. Click Download AOL Desktop Gold or Update Now. 4. Navigate to your Downloads folder and click Save. 5. Follow the installation steps listed below.

3. Fix problems signing in to AOL Mail

   help.aol.com/articles/fix-problems-signing-in-to...

   Cookies are little bits of info stored in your browser to allow websites to load quicker. While this usually makes it faster to access sites, this stored info can cause some sites to have loading errors. Clear your browser's cache to reset your browser back to its previous state. Doing this will wipe out all the little unwanted bits of info ...

4. Download or update your web browser - AOL Help

   help.aol.com/articles/download-or-upgrade-your...

   • Firefox - Get it for the first time or update your current version. • Chrome - Get it for the first time or update your current version. • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache.

5. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   If you are missing items or your settings are not saving correctly, try the solutions listed below. Close Desktop Gold and relaunch • Open task manaager • End task on ALL "AOL Desktop.exe" • Open Desktop Gold • If the issue still exists, proceed to the next step. Restart the computer • Restart your computer and restart Desktop Gold

6. Fix problems reading or receiving AOL Mail

   help.aol.com/articles/fix-problems-reading-or...

   Temporarily disable your firewall. Your firewall or other security software may be preventing you from connecting to AOL. Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info.

7. Missing emails? How to find and check your spam folder

   www.aol.com/lifestyle/spam-folder-missing-emails...

   Digital junk mail is just like the unwanted coupons, flyers and other stuff you get in your mailbox, except your spam folder is separate from your main email inbox — so if you never check it and ...