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Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...
Computer security incident management is a specialized form of incident management, the primary purpose of which is the development of a well understood and predictable response to damaging events and computer intrusions. [1] Incident management requires a process and a response team which follows this process.
The National Incident Management System (NIMS) is a standardized approach to incident management developed by the United States Department of Homeland Security. The program was established in March 2004, [ 1 ] in response to Homeland Security Presidential Directive -5, [ 1 ] [ 2 ] issued by President George W. Bush .
The essence of the process includes the following steps: Designating an emergency program manager program; Establishing the emergency management committee; Developing the “all hazards ” emergency operations plan; Conducting a hazard vulnerability analysis; Developing incident-specific guidance (Incident Planning Guides)
IT risk management includes "incident handling", an action plan for dealing with intrusions, cyber-theft, denial of service, fire, floods, and other security-related events. According to the SANS Institute, it is a six step process: Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned. [61]
In theory, the integration of management in organizations requires the communication between the event correlator and the trouble ticket system to work both ways. An event may convey an alarm or report an incident (which explains why event correlation used to be called alarm correlation), but not necessarily. It may also report that a situation ...
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