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  2. Amtelco - Wikipedia

    en.wikipedia.org/wiki/Amtelco

    Founded in 1976, Amtelco originally began as a manufacturer of telecommunications equipment for telephone answering services and call center systems, but it has since gone from a mom-and-pop shop to a trusted leader in the telecommunications software industry. Amtelco employs more than 120 people and has customers located in all 50 U.S. states ...

  3. Telephony Application Programming Interface - Wikipedia

    en.wikipedia.org/wiki/Telephony_Application...

    TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems.

  4. Comparison of VoIP software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_VoIP_software

    This is a comparison of voice over IP (VoIP) software that examines applications and systems used for conducting voice and multimedia communications across Internet Protocol (IP) networks. VoIP technology has transformed telecommunications by offering alternatives to traditional telephony systems while providing enhanced features and cost savings.

  5. Auto dialer - Wikipedia

    en.wikipedia.org/wiki/Auto_dialer

    Instead, the power dialler performs answer detection and connects the agent, the system only presenting contact details to the agent (a so-called "screen pop"), when the call has been answered, often filtering out answering machines and fax machines, timing out unanswered (RTNR a.k.a. "ring tone no reply") calls, and performing so-called "hello ...

  6. Asterisk (PBX) - Wikipedia

    en.wikipedia.org/wiki/Asterisk_(PBX)

    Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints such as customary telephone sets, destinations on the public switched telephone network (PSTN) and devices or services on voice over Internet ...

  7. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

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