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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
The operations staff plays a major role in the projection of military forces in any wide spectrum of conflict; terrestrial, aerial, or naval warfare needed to achieve operational objectives in a theater of war. The general staff of military operations deals with the planning, process, collection, and analyzing of information. Its major function ...
The Joint Theater Level Simulation (JTLS) is used to simulate joint, combined, and coalition civil-military operations at the operational level.Used for civil/military simulations and humanitarian assistance/disaster relief (HA/DR) scenarios, JTLS is an interactive, computer-assisted simulation that models multi-sided air, ground, and naval resources with logistical Special Operation Forces ...
The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets. The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, change management, and controls. It also provides ...