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Airlines are required by the DOT to offer a refund when they cancel a flight. It doesn't matter if the reason for the cancellation was outside their control, like weather, or within their control ...
On 10 April 2020, SIA announced that they would offer a full cash refund on Singapore Airlines, SilkAir and Scoot tickets bought during the COVID-19 pandemic. Alternatively, eligible passengers could choose a credit option for which they would be offered additional flight credits. [73] SIA's employees were affected as well.
While it is not clear if carriers should refund users regarding navigation taxes (related to the airline operation and to the governments, which do not appear on a ticket), other expenses, like security, air passenger duty, and noise/environmental can all be refunded, as these all relate to the passenger's use of any particular airport to depart/arrive on any particular flight.
Singapore Airlines operated four flights per day plans from 1 December 2008 when the route was completely opened, while its sister airline SilkAir also operated four flights per day. [55] Malaysia Airlines, the main opponent to the liberalisation of the route [ 56 ] and deemed to be the party that stands to lose the most, continued to codeshare ...
Why you usually can't get a refund for a broken airplane screen, but you can sometimes get other fees or tickets refunded.
The Department of Transportation says airlines must then refund a passenger within seven business days if they bought a ticket on a credit card and within 20 calendar days if they used another ...
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