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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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ASUS denied the warranty repair, claiming that the thumbstick issue was due to "customer-induced damage". Furthermore, ASUS demanded a repair fee of US$191.47 for replacement of the LCD panel and the top case because of a "small mark" on the casing, despite it not being related to the original issue that the device was sent in under warranty for.
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On 1 June 2010, ASUS spun off PEGATRON. [12] ... Mexico, Indonesia, and China, and customer service centers in the United States and Japan. ...
– So many customer service centers have switched to chat or an automated bot as their primary source of support in recent years. ... Keep in mind that some centers offer live support, but it may ...