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What Starbucks’s CEO learned about humanity while training to be a barista in stores around the world for 6 months
This job — like at Best Buy — entails guiding customer purchases and offering expert advice for higher-end or specialized products, such as electronics or computers. Shift Supervisor Average ...
Howard D. Schultz (born July 19, 1953) [2] is an American businessman and author who was the chairman and chief executive officer of Starbucks from 1986 to 2000, from 2008 to 2017, and interim CEO from 2022 to 2023.
In 2020, Brisack joined the Elmwood Avenue Starbucks as a barista. Eight months into working there, in July 2021, Starbucks faced a labor shortage amidst the COVID-19 pandemic . Brisack recalled thinking it was "now or never," and launched a then-secret campaign with Bensinger and Workers United to unionize Starbucks.
On March 23, 2023, Narasimhan told employees that he would work a half-day behind a store counter each month, and he trained as a barista to immerse himself in the brand and stay close to customers. [73] In June 2023, Starbucks was ordered to pay $25 million in punitive damages and $600,000 compensatory damages to a former regional manager.