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The deal comes a year after Nokia lost a major contract with AT&T to its Swedish rival Ericsson, which the U.S. operator chose at the end of 2023 to build a telecoms network that will cover 70% of ...
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]