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Ohio Department of Medicaid | 50 West Town Street, Suite 400, Columbus, Ohio 43215. Consumer Hotline: 800-324-8680 | Provider Integrated Helpdesk: 800-686-1516
If you're a member of Medicaid managed care or MyCare Ohio, call the number listed in the table to the right, or contact the Ohio Medicaid Hotline for consumers (1-800-324-8680 or http://www.ohiomh.com).
800-282-9720 Monday-Friday 8 a.m.–7 p.m. 866-531-0615 7 a.m.–8 p.m. Monday-Friday. 800-488-0134. Available 24/7/365. 855-739-5986 Available 24/7. Access2Care 866-642-9279 24/7 for urgent trips Monday–Friday 7 a.m.–8 p.m. for all routine visits. Facilities/ provider support: 888-255-5157.
If you're a provider, call our Provider Hotline at 800-686-1516. If you're an Ohio Medicaid member, call our Consumer Hotline at 800-324-8680. Otherwise, follow the links below for additional resources, or complete the Contact Us Form and we'll get back to you.
To set up transportation: Call Access2Care at 855-739-5986 (TTY: 866-288-3133) , Monday – Saturday, from 8 a.m. – 6 p.m., Eastern time. To cancel a ride, call at least 24 hours in advance.
Make sure that you call to schedule your ride two business days before your planned trip. Member Services: 1-800-488-0134 (TTY: 1-800-750-0750 or 711), Monday – Friday 7 a.m. – 8 p.m. You have free rides to and from medical appointments.
Call the Ohio Medicaid Hotline at 1-800-324-8680 for more information or to determine your eligibility for Medicaid. Ridesharing: Ridesharing companies, such as Uber and Lyft, provide on-demand ride services provided by community members using their personal vehicles.
For an urgent/same day appointment or facility discharge, members may call the Access2Care toll-free reservation line at 800-282-9720, 24 hours a day, seven days a week. Access2Care will try to find a ride for the member.
Medical Transportation Services. Franklin County Medicaid recipients are eligible for free transportation to and from non-emergency medical appointments. Call the FCDJFS Transportation Unit at 614-233-2381 to make arrangements.
Ohio Department of Medicaid | 50 West Town Street, Suite 400, Columbus, Ohio 43215. Consumer Hotline: 800-324-8680 | Provider Integrated Helpdesk: 800-686-1516