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a database abstraction layer, currently supporting (among others) Python's built-in "anydbm" module, PostgreSQL, MySQL and SQLite; issue-specific "nosy lists", used for e-mail notifications and conversation (each issue effectively becoming a mini mailing list) [8] an authorization system, [9] based on roles (of users), classes and objects
Yes When using MySQL MyISAM [35] or Oracle Database [36] but not PostgreSQL [37] Yes [38] Debbugs: No No No Yes No No No Unknown No No Faveo Helpdesk: Yes, Integrated Social Media, In-built Knowledge Base and Reporting No Yes Yes Yes Yes Yes — Yes No No No FogBugz: Yes, Integrated wiki No Yes Yes Yes No Yes [39] Yes Yes [40] Yes [41] No [42 ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
The ticket system can be used for tracking bugs, tasks, issues, incidents or any other kind of ticket. Customized reports can be generated from parametric stored SQL queries or using an interactive ticket query system. There is also an integrated search engine and a fine-grained permission system.
System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET
This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [6] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl. Eventually the req portions were removed and ...
A major component of a bug tracking system is a database that records facts about known bugs. Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).