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Integrity tests are administered to assess whether the honesty of the potential candidate is acceptable in respect to theft and counterproductive work behavior. These tests may weigh in on the final personnel decisions. [1] Integrity testing for employment selection became popular during the 1980s. [2]
Employment screening tests are typically forms or questionnaires composed of test or interview-type questions. The questions may be multiple choice, yes/no, rank-order or open-ended. The questions are used to gauge job applicants’ knowledge, skills, attitudes and/or personality before conducting a phone screening or in-person interview. [2]
The General Aptitude Test Battery (GATB) is a work-related cognitive test developed by the U.S. Employment Service (USES), a division of the Department of Labor. It has been extensively used to study the relationship between cognitive abilities, primarily general intelligence, and job performance. [1] [2]
Symptom and attitude tests are more often called scales. A useful psychological test/scale must be both valid, i.e., show evidence that the test or scale measures what it is purported to measure, [1] [4]) and reliable, i.e., show evidence of consistency across items and raters and over time, etc.
Employment testing is the practice of administering written, oral, or other tests as a means of determining the suitability or desirability of a job applicant. The premise is that if scores on a test correlate with job performance , then it is economically useful for the employer to select employees based on scores from that test.
Therefore, people who work in customer service are expected to keep the customers happy at all costs. They're expected to listen to customers carefully, be ready to apologize (even if they didn't ...