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"It has improved the whole boarding process, so you see less crowding at the gate," American Airlines senior vice president of airport operations told CBS News. Industry experts praised the move ...
Boarding group. Eligible travelers. ConciergeKey. ConciergeKey status members. Group 1. Active duty U.S. military (with military ID) First-class tickets
Travellers arrive for departing flights as American Airlines resumed its flights after a technical glitch forced the carrier to issue an hour-long ground stop, disrupting travel for thousands on ...
NEW YORK (AP) — Sneaking a little ahead of line to get on that plane faster? American Airlines might stop you. In an apparent effort to reduce the headaches caused by airport line cutting, American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned ...
Boarding cheats: People will do anything to get to the front of the line. The jetway has now become a passing lane, where passengers eager to get on the aircraft first are sprinting ahead of others.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to ...
American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.