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  2. Customer feedback management services - Wikipedia

    en.wikipedia.org/wiki/Customer_Feedback...

    CFO stands for customer feedback optimization, thus the sites being optimized are those for the review, ranking, and giving feedback of goods and or services by customers. In recent years review forums or customer feedback management services have been growing rapidly in influence, with 83% of consumers saying online reviews influence their ...

  3. Kano model - Wikipedia

    en.wikipedia.org/wiki/Kano_model

    The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano.This model provides a framework for understanding how different features of a product or service impact customer satisfaction, allowing organizations to prioritize development efforts effectively.

  4. Enterprise feedback management - Wikipedia

    en.wikipedia.org/wiki/Enterprise_feedback_management

    The next generation of EFM solutions also enable companies to capture feedback from critical new sources including social media, online communities, call recordings, contact center notes, and more, to get a true “360-degree view” of the customer. The ability to monitor feedback via social media has become increasingly important, as ever ...

  5. Resort fee - Wikipedia

    en.wikipedia.org/wiki/Resort_fee

    A resort fee, also called a facility fee, [1] a destination fee, [2] an amenity fee, [3] an urban fee, [4] [5] a resort charge, or a hidden hotel booking fee, [6] [7] is an additional fee that a guest is charged by an accommodation provider, usually calculated on a per day basis, in addition to a base room rate.

  6. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience, ... and room temperature, just to name a few. ... The adjusted model is a form of interpersonal communication where feedback is almost ...

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