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Bungie.net serves as the main portal for interaction between company staff and the community surrounding Bungie's games. When Bungie was bought by Microsoft, the site was seen as in competition with Microsoft's own Xbox.com site, but community management eventually won out as the bigger concern. [93] The site has been redesigned several times. [94]
Bungie has a strong relationship with bungie.org and called the page the ultimate Halo fansite. [6] Halo.bungie.org is listed as a source on Bungie's project pages; [7] Bungie employees frequent the Halo.bungie.org forums, often to point out a new Bungie update or answer questions from fans. [8]
That's the finding of a new study by ZenDesk, a provider of customer service software. The company looked at the median response time for customer Here's the Best Time to Call Customer Service