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CRM can be defined as a system that uses resources to promote safety within the workplace. CRM is concerned with the cognitive and interpersonal skills needed to manage resources within an organized system rather than with the technical knowledge and skills required to operate equipment.
An occupational safety management system (OSMS) is a management system designed to manage occupational safety and health risks in the workplace.If the system contains elements of management of longer-term health impacts and occupational disease, it may be referred to as a occupational safety and health management system (OSHMS) or occupational health and safety management system (OHSMS).
Maintenance resource management (MRM) training is an aircraft maintenance variant on crew resource management (CRM). Although the term MRM was used for several years following CRM's introduction, the first governmental guidance for standardized MRM training and its team-based safety approach, appeared when the FAA (U.S.) issued Advisory Circular 120-72, Maintenance Resource Management Training ...
Companies may adopt a safety and health management system (SMS), [c] either voluntarily or because required by applicable regulations, to deal in a structured and systematic way with safety and health risks in their workplace. An SMS provides a systematic way to assess and improve prevention of workplace accidents and incidents based on ...
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
Notwithstanding the individual importance of these attributes, the various institutions and authors have accented the acronyms differently. Successful HSE programs also include measures to address ergonomics, air quality, and other aspects of workplace safety that could affect the health and well-being of employees and the overall community.