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Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
In the past, the call would be forwarded to an intercept operator after usually two readings of the message; today, however, this procedure is not observed, and on some systems a fast busy signal follows the second reading of the message instead. (A busy or an Off-Hook may be used depending on the provider.)
181 Call is Being Forwarded Servers can optionally send this response to indicate a call is being forwarded. [1]: §21.1.3 182 Queued Indicates that the destination was temporarily unavailable, so the server has queued the call until the destination is available. A server may send multiple 182 responses to update progress of the queue.
Calls may be diverted to voicemail manually or automatically. The caller is prompted to leave a message and the recipient can retrieve the message at a later time. Voicemail can be used for personal calls and more complex systems exist for companies and services to handle customer requests.
It is used for call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calls. Calls are forwarded to the phone number that each user must configure in the account web portal. Users can answer and receive calls on any of the phones configured [7] to ring in the web portal. While answering a call, the ...
Call waiting is a telephone service where a subscriber can accept a second incoming telephone call by placing an in-progress call on hold—and may also switch between calls. With some providers it can be combined with additional features such as conferencing, call forwarding, and caller ID. Call waiting is intended to alleviate the need to ...
Routing in the PSTN is the process of forwarding telephone calls between the constituent telephone networks that comprise the public switched telephone network (PSTN). Telephone calls are routed across a network of potentially many switching systems, often owned by different telephone carriers. Switching systems are connected with trunks. Each ...
When customers ring, their calls are forwarded to the new location. Remote call forwarding is also a means for a suburban business to obtain a city-centre local number (with its full large-city coverage area) for inbound calls; while cheaper than a foreign exchange line, this can reduce long-distance telephony costs in markets where local calls ...