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On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
A user tries to establish a connection. A connection request is sent to the switch and a timer is started. An alternative deals with two possibles responses: 1 - The timer goes off because the switch did not reply and the phone goes back to the disconnected state.2 - The switch grants the connection and the call is established.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Call flow for the mobile terminated Short Message Service. The figure to the right depicts a call flow for mobile-terminated Short Message delivery. [1] For the sake of simplicity, some of the interactions between the VMSC and VLR, and VMSC and Handset, have been omitted, and only the case when SMS home routing is not in use is shown.
The Home Depot cofounder Arthur M. Blank's family office is being sued by two private-jet flight attendants. They say they were overworked, and Blank's family office "falsified time records."
Call progress (CPG) — Contains additional information about the progress of a call. Normally sent after the ACM when the status of the call changes from that reported in the ACM. Answer message (ANM) — Sent when the subscriber picks up the phone, a resource is connected or answer supervision is returned by an interworking point.