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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2] [3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq. [4]
Real-time online customer service applications [7] July 2006: Proficient Systems: Provider of hosted proactive, revenue generating on-site chat solutions [8] October 2007: Kasamba Inc. Online provider of chat-based experts [9] April 2010: NuConomy: Web analytics and optimization platform [10] May 2012: Amadesa
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