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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...

  3. Service catalog - Wikipedia

    en.wikipedia.org/wiki/Service_Catalog

    An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...

  4. List of BPMN 2.0 engines - Wikipedia

    en.wikipedia.org/wiki/List_of_BPMN_2.0_engines

    Product Name Version Release Date BPMN 2.0 Core Support [1] [Note 1] Deployable Process Definition Language Framework First BPMN 2.0 Release Date [Note 2] License ActiveVOS

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  6. Control-flow diagram - Wikipedia

    en.wikipedia.org/wiki/Control-flow_diagram

    Example of a "performance seeking" control-flow diagram. [1] A control-flow diagram (CFD) is a diagram to describe the control flow of a business process, process or review. Control-flow diagrams were developed in the 1950s, and are widely used in multiple engineering disciplines.

  7. Dia (software) - Wikipedia

    en.wikipedia.org/wiki/Dia_(software)

    Dia has special objects to help draw entity-relationship models, Unified Modeling Language (UML) diagrams, flowcharts, network diagrams, and simple electrical circuits. It is also possible to add support for new shapes by writing simple XML files, using a subset of Scalable Vector Graphics (SVG) to draw the shape.