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2. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

3. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

4. Customer support - Wikipedia

   en.wikipedia.org/wiki/Customer_support

   Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.

5. Troubleshooting - Wikipedia

   en.wikipedia.org/wiki/Troubleshooting

   Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.

6. Bug tracking system - Wikipedia

   en.wikipedia.org/wiki/Bug_tracking_system

   A tracking system or defect tracking system is a software application that keeps track of reported software bugs in software development projects. It may be regarded as a type of issue tracking system. Many bug tracking systems, such as those used by most open-source software projects, allow end-users to enter bug reports directly. [1]

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