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Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 ... Focus Services: Genpact: Hinduja Global Solutions:
Pages in category "Call centre companies" The following 26 pages are in this category, out of 26 total. This list may not reflect recent changes. *
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In some companies where the recruitment volume is high, it is common to see a multi-tier recruitment model where the different sub-functions are grouped together to achieve efficiency. An example of a three-tier recruitment model: Tier 1 - Contact/help desk - This tier acts as the first point of contact where recruitment requests are being raised.
These include the call centre industries in the Philippines, Bangladesh, and India. Companies that regularly utilise outsourced contact centre services include British Sky Broadcasting and Orange [25] in the telecommunications industry, Adidas in the sports and leisure sector, [26] Audi in car manufacturing [27] and charities such as the RSPCA.