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Individuals may differ in their reactions to the job characteristics in remote work. According to job characteristics theory, the personal need for accomplishment and development ("growth need strength") [98] influences how much an individual will react to the job dimensions of remote work. For instance, those individuals high in "growth need ...
The company operates contact centers that outsource voice and chat agent services, for sales and support. The main demands are in telecommunications, financial services, retail, insurance, and travel industries. Its early offerings were contact center services with voice contact center agents. [2]
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users. The ...
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Agent Access – Methods to enable the machinery to perceive content and perform actions as outcomes of Reasoning; Agent Security – Concerns related to distributed computing, augmented by a few special concerns related to agents; The agent uses its access methods to go out into local and remote databases to forage for content.
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