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In April 2006, users began to log on with Common Access Cards (CACs), a smartcard-based logon system called the Cryptographic Log On (CLO). In October 2008, NMCI's prime contractor HP posted a set of procedures so Apple Mac users can access NMCI's public-facing Web services, such as the e-mail and calendar functions, using their CAC readers ...
The company's products are focused on three business service areas, including unified communications and collaboration, Identity and access management, and customer engagement and support. [32] The products include: GoTo UCC Products. GoTo Connect [33] GoTo Meeting; GoTo Webinar; GoTo Training; GoTo Contact Center; GoTo Room; Grasshopper; Join ...
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
Ivanti (/ ˌ iː ˈ v ɒ n t iː /) is an IT software company headquartered in South Jordan, Utah, United States.It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and supply chain management.
Jenny Odell's desk during her residency at Recology SF. In 2015, Odell was artist-in-residence at Recology SF, otherwise known as the San Francisco dump. The residency culminated in an exhibition of her work: The Bureau of Suspended Objects, a detailed archive of objects scavenged and selected at the dump. Odell conducted in-depth research into ...
Avaya 9600-series IP deskphones are 15 different desk handset devices that are used for unified communications. The phones are compatible with the Avaya Aura platform of products and IP office systems. [1] [2] The systems add high-quality voice codecs like the G.722 codec and new menus over older IP phone series. The 9620 includes 16 MB of ...