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WellNow Urgent Care was founded in Big Flats, New York in 2012 as "Five Star Urgent Care" by Dr. John Radford, a former emergency room physician. [6] [3] In 2014, WellNow Urgent Care expanded to six locations. [7] That same year, the company began offering patients the ability to view wait times for its facilities on its website. [8]
In 2009, the company launched Live Nurse (now Urgent Care). In partnership with FONEMED, it provides customers with access to registered nurses 24 hours a day. [5] In 2011, GreatCall added the app MedCoach, which provides daily medication management. [6]
Urgent care centers make up the largest percentage of walk-in clinics in America with an estimated 9,000 locations nationwide. In fact, consumers often erroneously refer to all walk-in clinics as urgent care centers, and vice versa. Retail clinics are the next most prevalent in the industry with 1,443 locations as of July 1, 2013. [1]
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Many managed care organizations (MCOs) now encourage or even require customers to utilize urgent care options. [12] While urgent care centers are usually not open 24 hours a day, 70% of centers in the United States open by 8:00 a.m. or earlier and 95% close after 7:00 p.m. [13] A patient waiting room at an urgent care clinic in North Carolina
The Urgent Care Association (UCA) is a membership organization founded in 2004 and headquartered in Warrenville, IL, United States, which represents professionals working in urgent care centers in the United States and internationally. [1]
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