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When the pandemic first started, airlines received a $50 billion bailout from the U.S. government. Yet airlines are receiving record complaints
Allegiant Air is an American ultra-low cost airline headquartered in Las Vegas, Nevada. The airline focuses on serving leisure traffic from small and medium-sized cities which it considers to be underserved, using an ultra low-cost business model with minimal inclusions in fares and a greater number of add-on fees.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
If you lodged a complaint to an airline about its performance this year, you are far from alone. U.S. airlines saw a massive increase in passenger complaints the first half of 2022 Skip to main ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
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Southwest Airlines (the third largest US major airline by domestic passengers) was entirely unaffected. A Southwest spokesperson confirmed that the airline had seen no impact from the CrowdStrike outage but refused to confirm speculation among aviation industry analysts that it had been shielded by its notoriously outdated software. [137]
The latest data show that the total number of complaints about the 13 largest U.S. airlines rose to 6,412 for the first six months of 2015, up from 4,756. ... customer service also attracted a ...