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The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement ...
An example of a résumé with a common format with the name John Doe. A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same ...
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
This is an accepted version of this page This is the latest accepted revision, reviewed on 12 February 2025. Integration of software development and operations DevOps is the integration and automation of the software development and information technology operations [a]. DevOps encompasses necessary tasks of software development and can lead to shortening development time and improving the ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
As SaaS, IaaS, BPO and other flexible delivery techniques are brought into organizations the CIO usually manages these 3rd party services. In essence, a CIO in the modern organization needs business skills and the ability to relate to the organization as a whole, as opposed to being a technological expert with limited functional business expertise.