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The ombudsman's authority was expanded to local government levels in the 1997 law number 85/1997. The ombudsman ... customer service; delays in providing service and ...
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In 1979 the Taxpayer Ombudsman Office was created within the Internal Revenue Service to act as an ombudsman for the taxpayer. [2] Renamed in 1996 as the Office of the Taxpayer Advocate, this office has a unique role with the Treasury Department as having the responsibility to submit annual reports to Congress without any prior review or comment from the IRS Commissioner, the Secretary of the ...
Sign in Banjul, capital of The Gambia, giving directions to the ombudsman's office. An ombudsman (/ ˈ ɒ m b ʊ d z m ən / OM-buudz-mən, also US: /-b ə d z-,-b ʌ d z-/-bədz-, -budz-[1] [2] [3]) is a government employee who investigates and tries to resolve complaints, usually through recommendations (binding or not) or mediation.
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In 1984, the problem resolution offices (PRO) consisted of 80 full time employees and was headed by George A. O'Hanlon, the IRS ombudsman at the time. [5] [6] Commentators called for expanding the number of ombudsman as part of wider criticism of how the IRS was operating. [3]