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Unified Communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile ...
It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2] Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and Webex Devices. [3] All Webex products are part of the Cisco Systems collaboration portfolio. [4]
With the acquisition of Pure Digital Technologies, Cisco began to sell a line of video-recording devices called "Flip Video" that had been Pure Digital's only line of products. This line of products was not as popular as Cisco had thought it would have been, and on April 12, 2011, Cisco announced they were discontinuing all Flip camera production.
Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...
Videotelephony (also known as videoconferencing or video calling) is the use of audio and video for simultaneous two-way communication. [1] Today, videotelephony is widespread. There are many terms to refer to videotelephony. Videophones are standalone devices for video calling (compare Telephone).
Call transfer and call hold; Dialing using name/ID (differs from speed dial in that no number is stored on the client) Locally stored and network-based directories; Conference calling and multiparty calls; Call park; Call blocking feature. Support for multiple VoIP accounts – the phone may register with more than one VoIP server/provider.
In July 1999 WebEx Meeting Center was formally released [26] with a 1000-person meeting capacity demonstrated. [27] In September of the same year, ActiveTouch changed its company name to WebEx . In April 1999, Vstream introduced the Netcall product for web conferencing as "a fee-based Internet software utility that lets you send business ...
A call detail record contains data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call.