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In December 2019, Haptik developed a chatbot for Tata Mutual Fund called 'Prof. Simply Simple' that helps with resolving routine, repetitive queries, and frees the customer support team to solve complex queries. [35] In March 2020, The Government of India launched a WhatsApp chatbot called MyGov Corona Helpdesk to create awareness about ...
WhatsApp has teamed up with the World Health Organization (WHO) to make a chatbot service that answers users' questions on COVID-19. [ 56 ] In 2020, the Government of India launched a chatbot called MyGov Corona Helpdesk, [ 57 ] that worked through WhatsApp and helped people access information about the Coronavirus (COVID-19) pandemic.
A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
Elise AI's chatbot automates these interactions so they free up time for management teams to pursue more meaningful work. ... Casper, and Sonos have used Sierra to handle customer service ...
An Enterprise Solution for bigger companies with global customer bases, such as airlines, e-commerce retailers and banks, who would be able to offer customer service and conversational commerce via WhatsApp chat, using live agents or chatbots (as far back as 2015, companies like Meteordesk [350] had provided unofficial solutions for enterprises ...
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