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2. Web analytics - Wikipedia

   en.wikipedia.org/wiki/Web_analytics

   Repeat visitor - A visitor that has made at least one previous visit. The period between the last and current visit is called visitor recency and is measured in days. Return visitor - A unique visitor with activity consisting of a visit to a site during a reporting period and where the unique visitor visited the site before the reporting period ...

3. Web tracking - Wikipedia

   en.wikipedia.org/wiki/Web_tracking

   Web tracking is the practice by which operators of websites and third parties collect, store and share information about visitors' activities on the World Wide Web.Analysis of a user's behaviour may be used to provide content that enables the operator to infer their preferences and may be of interest to various parties, such as advertisers.

4. Web traffic - Wikipedia

   en.wikipedia.org/wiki/Web_traffic

   Web traffic is the data sent and received by visitors to a website.Since the mid-1990s, web traffic has been the largest portion of Internet traffic. [1] Sites monitor the incoming and outgoing traffic to see which parts or pages of their site are popular and if there are any apparent trends, such as one specific page being viewed mostly by people in a particular country.

5. HubSpot - Wikipedia

   en.wikipedia.org/wiki/HubSpot

   HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...

6. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]