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  2. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Implicit service: Sense of well-being, privacy and security, atmosphere, attitude of service providers. Once the service package is specified, operations is ready to make decisions concerning the process, quality, capacity, inventory, supply chain and information systems. These are the six decision responsibilities of service operations.

  3. Service Regulation - Wikipedia

    en.wikipedia.org/wiki/Service_regulation

    In addition to service through the recipient member state's receiving agency or agencies, Article 14 of the regulation permits service on defendants directly by mail. Article 15 of the regulation allows for "direct service" through competent judicial officials in the member state, although some member states have opted out of that article.

  4. Operations management - Wikipedia

    en.wikipedia.org/wiki/Operations_management

    In managing manufacturing or service operations, several types of decisions are made including operations strategy, product design, process design, quality management, capacity, facilities planning, production planning and inventory control. Each of these requires an ability to analyze the current situation and find better solutions to improve ...

  5. Service (business) - Wikipedia

    en.wikipedia.org/wiki/Service_(business)

    A service is a set of one-time consumable and perishable benefits that are: delivered from the accountable service provider, mostly in close co-action with his internal and external service suppliers, effectuated by distinct functions of technical systems and by distinct activities of individuals, respectively,

  6. Operations manual - Wikipedia

    en.wikipedia.org/wiki/Operations_manual

    The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [ 2 ]

  7. Queueing theory - Wikipedia

    en.wikipedia.org/wiki/Queueing_theory

    Queueing theory is generally considered a branch of operations research because the results are often used when making business decisions about the resources needed to provide a service. Queueing theory has its origins in research by Agner Krarup Erlang , who created models to describe the system of incoming calls at the Copenhagen Telephone ...

  8. Operations, administration, and management - Wikipedia

    en.wikipedia.org/wiki/Operations,_administration...

    In particular, Ethernet operations, administration and maintenance (EOAM) is the protocol for installing, monitoring and troubleshooting Ethernet metropolitan area network (MANs) and Ethernet WANs. The OAM features covered by this protocol are discovery, link monitoring, remote fault detection and remote loopback .

  9. Service provider - Wikipedia

    en.wikipedia.org/wiki/Service_provider

    A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier.