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At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...
"When we have permanent positions available, we look to the top-performing temporary associates to fill them," said an Amazon spokesperson. [97] Amazon acquired Kiva Systems, a warehouse automation company, in 2012. Amazon fulfillment centers can also provide warehousing and order-fulfillment for third-party sellers, for an extra fee. [98]
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The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
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