Ads
related to: what is crm technology definition and examples
Search results
Results From The WOW.Com Content Network
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
Close range marketing, commonly referred to as CRM, is a form of proximity marketing.Close Range Marketing is an emerging technology that allows businesses to both promote goods and services and involve their customers in interacting with the business.
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
This article is a comparison of notable CRM systems. ERP systems are considered a superset of CRM systems. General. Only stable releases are mentioned. Systems
Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...
Social CRM (customer relationship management) is the use of social media services, techniques and technology to enable organizations to engage with their customers. [ 1 ] [ better source needed ] Applications
Ads
related to: what is crm technology definition and examples