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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
Element (formerly Riot and Vector [13]) is a free and open-source software instant messaging client implementing the Matrix protocol. [14]Element supports end-to-end encryption, [15] private and public groups, sharing of files between users, voice and video calls, and other collaborative features with help of bots and widgets.
Another product offered by the company was chat.io. It was a chat widget for websites, apps, and social messaging with message sneak peeks, agent ratings, and chat routing. It allowed integrations with multiple communication channels, like Facebook Messenger. It was a chat platform for developers who like to customize products for their needs.
Jitsi (from Bulgarian: жици — "wires") is a collection of free and open-source multiplatform voice (VoIP), video conferencing and instant messaging applications for the Web platform, Windows, Linux, macOS, iOS, iPadOS, watchOS, and Android.
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