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Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, or hold music.
Muzak provided background music to over 300,000 US locations and made most of its money through multi-year contracts. [38] In 2013, the company provided on-hold messaging and video programming, although piped music remained its forte. Mood hoped to use Muzak's US footprint to introduce more digital services. [2]
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The WAV file is an instance of a Resource Interchange File Format (RIFF) defined by IBM and Microsoft. [3] The RIFF format acts as a wrapper for various audio coding formats. Though a WAV file can contain compressed audio, the most common WAV audio format is uncompressed audio in the linear pulse-code modulation (LPCM) format.
Listening to hold music is a universally unenjoyable experience — that is, unless it takes place on Pizza Hut’s line. On Feb. 9, TikToker @noraeinhellll posted a video calling Pizza Hut to ...
On-hold music is to music as Velveeta is to cheese, but we never knew exactly why on-hold music sucks until Notebooks.com recently investigated. It found that the culprits for bad on-hold music ...