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The 2016 Consumer Reports' telecom service Ratings reported that Comcast was among the bottom dwellers in overall customer satisfaction. [13] Frequent complaints about Comcast's service include "stuffing" bills with unnecessary services, hidden service fees, outsized cancellation fees and improper credit checks. [14]
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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
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The Minnesota Attorney General's office is seeking $2 million, including $952,461 for 42 customers who paid deposits and $1,050,000 in fines of $25,000 per customer.
Automation can facilitate customer service or replace it entirely. A popular type of automated customer service is done through artificial intelligence (AI). The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13]