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Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1 ] [ 2 ] [ 3 ] It is based on the Remote Desktop Protocol (RDP).
TeamViewer is a remote access and remote control computer software, allowing maintenance of computers and other devices. [8] [9] It was first released in 2005, [10] and its functionality has expanded step by step. [11] TeamViewer is proprietary software that requires registration and is free of charge for non-commercial use. [12]
Audio support: the remote control software transfers audio signals across the network and plays the audio through the speakers attached to the local computer. For example, music playback software normally sends audio signals to the locally attached speakers, via some sound controller hardware.
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Remote Desktop Connection (RDC, also called Remote Desktop or just RD) [1] is the client application for RDS. The program has the filename mstsc.exe and in Windows 2000 and prior, it was known as Microsoft Terminal Services Client (MSTSC or tsclient).
Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there. Remote desktop software can be used to access a remote computer: a physical personal computer to which a user does not have physical access, but that can be accessed or interacted with. [ 4 ]
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Every server and professional version of Microsoft Windows from Windows XP onward [5] includes an installed Remote Desktop Connection (RDC) ("Terminal Services") client (mstsc.exe) whose version is determined by that of the operating system or by the last applied Windows Service Pack.