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A telephone directory, commonly called a telephone book, telephone address book, phonebook, or the white and yellow pages, is a listing of telephone subscribers in a geographical area or subscribers to services provided by the organization that publishes the directory. Its purpose is to allow the telephone number of a subscriber identified by ...
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
The British Phone Book collection is a major resource for genealogy and family history, containing a near-complete set of United Kingdom telephone directories from the first one issued in 1880. For preservation reasons the phone books are generally accessed on microfilm , and the phone books 1880-1984 are digitised and have been made available ...
It provided the voice services to UK customers via 999, 118 500 and Next Generation Text Service, which helps those who can’t hear or speak on the phone. In April 2018, Gavin Patterson, then BT Group's CEO, announced Wholesale and Ventures was to be combined with the group's Business and Public Sector division into a newly-formed division, BT ...
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The company provides online directory enquiries and competes with BT, Google Local, Yelp and the Yell Group (the holding company now known as hibu, as of 2012 [2]) for the directory enquiry market. It is the market leader DQ for finding people. [3] 192.com contains approximately 700 million residential and business records.
In 2014, the 118500 service run by BT was fined £225,000 by PhonepayPlus (later renamed as the Phone-paid Services Authority) for over-charging customers and failing to clearly display call costs. BT was also ordered to refund affected customers.
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