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Hamburger University's mission is to become an “organizational culture hub, introducing a continuous education process for the value chain and transforming knowledge into actual business results.” [2] Hamburger University students take courses about restaurant operations, leadership skills, customer service, operations, and procedures.
Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
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Restaurant serving positions require on-the-job training that would be held by an upper-level server in the restaurant. The server will be trained to provide good customer service, learn food items and drinks, and maintain a neat and tidy appearance.
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