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I have been happy with GEHA dental insurance for several years, but in 2024 that all went out the window. They are denying claims saying there is other primary insurance for my wife but there isn't. My EOB's are not available and they blame a "third party".
Once you've submitted this form to GEHA Customer Care via our secured network, we'll respond as soon as possible. You can also reach us Monday through Friday from 7 a.m.–7 p.m. Central time. Call 800.821.6136 for help with your medical plan, or call 877.434.2336 for help with your dental plan.
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Best Company has not received many GEHA reviews, so conclusions about the customer experience are unavailable. Without more reviews, it's difficult to know what GEHA members like and what they dislike.
According to the reviews GEHA constantly deny covered service, billings are full of errors, and very poor customer services. The poor reviews are cross board and are not just for HDHP options. GEHA looks good on paper with comparatively lower premium for the comparable coverage.
I've had GEHA for years and never had problems with them. Sounds like you're having more problems with your healthcare providers. GEHA may be more strict about proper coding on the bills, but that probably helps keep their costs and your premiums down.
GEHA claims they sent this letter in April, but neither my surgeon nor I received it. This inexcusable delay has now left me with only two months to schedule and undergo this surgery before the approval expires. GEHA's inaction is not only frustrating but also jeopardizes my health and well-being.
The biggest gripe is the GEHA ID CARD does not have the proper group and bin number for secondary payer; consequently, it is a nightmare every time I go to Walgreens pharmacy. They do not run the secondary (GEHA) so there is always a high cost.
GEHA claims they sent this letter in April, but neither my surgeon nor I received it. This inexcusable delay has now left me with only two months to schedule and undergo this surgery before the approval expires. GEHA's inaction is not only frustrating but also jeopardizes my health and well-being.
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