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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
A client is a computer or a program that, as part of its operation, relies on sending a request to another program or a computer hardware or software that accesses a service made available by a server (which may or may not be located on another computer). [3] For example, web browsers are clients that connect to web servers and retrieve web ...
End user. In product development, an end user (sometimes end-user) [a] is a person who ultimately uses or is intended to ultimately use a product. [1][2][3] The end user stands in contrast to users who support or maintain the product, [4] such as sysops, system administrators, database administrators, [5] information technology (IT) experts ...
Software. Software consists of computer programs that instruct the execution of a computer. [1] The history of software is closely tied to the development of digital computers in the mid-20th century. Early programs were written in machine language specific to the hardware, but the introduction of high-level programming languages in the 1950s ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
A computer network diagram of clients communicating with a server via the Internet. The client–server model is a distributed application structure that partitions tasks or workloads between the providers of a resource or service, called servers, and service requesters, called clients. [ 1 ] Often clients and servers communicate over a ...