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Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also ...
However, event correlation in ITIL is quite similar to event correlation in integrated management. In the ITIL version 2 framework, event correlation spans three processes: Incident Management, Problem Management and Service Level Management. In the ITIL version 3 framework, event correlation takes place in the Event Management process. The ...
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The ITIL incident management process ensures that normal service operation is restored as quickly as possible and the business impact is minimized.ITIL Service Operation. AXELOS. 30 May 2007. ISBN 978-0113310463. The main challenges and cause for problems in the Incident management are: Constantly increasing Alert and Event Noise
Table 2.4.1: (Sub) activities and descriptions Evaluation sub-process ITIL Security Management Activities Sub-Activities Descriptions Evaluate Self-assessment Examine implemented security agreements. The result of this process is self-assessment documents. Internal Audit Examine implemented security agreements by an internal EDP auditor.
Log management: Focus on simple collection and storage of log messages and audit trails. [9] Security information management : Long-term storage as well as analysis and reporting of log data. [21] Security event manager : Real-time monitoring, correlation of events, notifications and console views.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
A process assessment is conducted to get a clear view of the current practices in an organization in a particular domain (e.g. the IT service management domain in TIPA for ITIL). The goal is to compare these practices to a renowned reference so that the current status of the processes can be measured and appropriate suggestions for process ...