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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
Common Log File System (CLFS) is a general-purpose logging subsystem that is accessible to both kernel-mode as well as user-mode applications for building high-performance transaction logs. It was introduced with Windows Server 2003 R2 and included in later Windows operating systems.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
These log messages can then be used to monitor and understand the operation of the system, to debug problems, or during an audit. Logging is particularly important in multi-user software, to have a central overview of the operation of the system. In the simplest case, messages are written to a file, called a log file. [1]
A log-structured filesystem is a file system in which data and metadata are written sequentially to a circular buffer, called a log.The design was first proposed in 1988 by John K. Ousterhout and Fred Douglis and first implemented in 1992 by Ousterhout and Mendel Rosenblum for the Unix-like Sprite distributed operating system.
For computer log management, the Common Log Format, [1] also known as the NCSA Common log format, [2] (after NCSA HTTPd) is a standardized text file format used by web servers when generating server log files. [3] Because the format is standardized, the files can be readily analyzed by a variety of web analysis programs, for example Webalizer ...
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.