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Getty Q: What's the strangest customer service request you ever got? A: I'll be honest here – there's never been one "strangest" thing and my "strange" may be quite different from people's
The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods and services they have purchased and consumed. Respondents are screened to ensure inclusion of actual customers of a wide range of business-to-consumer products and services, including durable goods , services , non-durable goods, local ...
Situational interview questions [55] ask job applicants to imagine a set of circumstances and then indicate how they would respond in that situation; hence, the questions are future-oriented. One advantage of situational questions is that all interviewees respond to the same hypothetical situation rather than describe experiences unique to them ...
Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth . Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition .
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
In an interview, one current Amazon employee with intimate knowledge of the initiative echoed that the technology still needed work, including fixing the problem with delayed responses.