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It may be the best option to contact our Customer Security Assurance team at 1-888-565-4329, where they should be able to assist in resetting the password through their tools. They are available every day from 8:00 am - 12:00 am EST. I am an Official Xfinity Employee.
After changing my password, I can receive emails but I can't send email through smtp.comcast.net. I'm on a Mac using Mail.app and yes, I did updated the password in Mail.app for both receiving (which again, works) and for sending.
Now, my email doesn’t work through the normal means (email app with other emails currently working) but it works through my safari web-browser and/or Xfinity app downloaded from the App Store. In addition, I have changed my password another 5 times, removed it from my phone and tried to add it back on and after it tries to verify my email ...
If you use a third-party email program for Xfinity email, such as Outlook, Apple Mail, Gmail, etc., you will also need to update your Xfinity password on those programs. To add a further layer of security to your account, enable multifactor authentication. If you use the same password for multiple accounts, we recommend changing them.
Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
Using Mac Mail app on laptop, we updated new password in Mail—>settings—>Accounts pane. Comcast account read “Comcast (offline)”. We changed the password for the imap and smtp servers on that pane. Still, we had the same problem. Eventually, window came up offering choices of “connection doctor”, “choose different server ...
1.1K Messages. Well, let's take a look at what's going on then. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
Instead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. • - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • Press Enter to send it. I forgot my email password.
Press the xfinity button on your remote. Press the right arrow to get to the gear icon. Press the down arrow and choose Help. Press the right arrow, choosing the WiFi tile under the Troubleshooting section. The WiFi password (s) and network name (s) will show up on the screen.
Hello @user_7dc9eb. To reset the 10.0.0.1 password you will need to do a full reset on your modem. You will need to have something like a pen or paper clip to stick in the small reset hole on the back of the modem. You will want to hold the button for about 30 seconds to do the full reset. Once that is done, you will be able to log back into ...